Privacy Policy
Effective Date: July 18, 2026 | Last Updated: July 18, 2026
Zentrox Health ("we," "us," or "our") operates the website zentroxhealth.com (the "Site"). We provide Revenue Cycle Management (RCM) services, including medical billing, coding, claims management, and denial management to healthcare providers.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or utilize our services.
1. Important Note on Protected Health Information (PHI) & HIPAA
As an RCM service provider, we frequently act as a Business Associate to healthcare providers (who are "Covered Entities" under the Health Insurance Portability and Accountability Act – HIPAA).
- Patient Data: Any Protected Health Information (PHI) we receive or process on behalf of our healthcare provider clients is governed strictly by the Business Associate Agreements (BAAs) we sign with those providers, as well as applicable healthcare privacy laws.
- This Policy’s Scope: This Privacy Policy primarily governs data collected directly through our website (e.g., from prospective clients filling out contact forms) and general business interactions.
2. Information We Collect
We collect information that identifies, relates to, or describes you ("Personal Information"). This includes:
- Information You Provide Voluntarily:
- Contact Data: Name, business email address, phone number, job title, and company name when you fill out a request for a demo, contact form, or register for an account.
- Account Credentials: Usernames and passwords created to access our proprietary RCM portals or clients' dashboards.
- Information Collected Automatically:
- Usage & Device Data: IP addresses, browser types, operating systems, referring URLs, and details about how you interact with our Site (collected via cookies and tracking technologies).
3. How We Use Your Information
We use the data we collect to operate our business efficiently and securely, specifically to:
- Provide, maintain, and optimize our Revenue Cycle Management services.
- Process inquiries, schedule demos, and communicate with prospective or current clients.
- Ensure data security, detect fraudulent activities, and prevent unauthorized access to financial or medical billing systems.
- Comply with legal obligations, industry standards, and contract provisions with healthcare providers.
4. How We Share and Disclose Information
We do not sell, rent, or trade your personal information. We may share information under the following strict conditions:
- With Third-Party Service Providers: Trusted vendors who assist us in operating our website, managing IT infrastructure, or processing payments, provided they adhere to strict confidentiality agreements.
- For Legal & Compliance Purposes: To comply with law enforcement requests, court orders, audit requirements, or to protect the rights, safety, and security of our company, clients, and patients.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition, where data transfer is legally permitted and bound by confidentiality.
5. Data Security and Safeguards
Given the sensitive nature of financial and medical data involved in RCM, we maintain rigorous administrative, technical, and physical safeguards. These include:
- Encryption: Data encryption both in transit (SSL/TLS) and at rest.
- Access Controls: Strict multi-factor authentication (MFA) and role-based access controls for employees handling client data.
- Monitoring: Continuous security monitoring and regular vulnerability assessments to prevent unauthorized breaches.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze traffic. You can choose to disable cookies through your individual browser settings; however, doing so may impact the functionality of certain areas of our website or client portals.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data collected via this website.
To exercise these rights regarding website data, please contact us using the information below. If you are a patient inquiring about PHI, please contact your primary healthcare provider directly.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.
9. Contact Us
If you have questions about this Privacy Policy or our data handling practices, please contact our Compliance Officer at: